The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Taking Advantage of Integrating Jira in Miro 23 April, 2025 A Senior Project Manager’s Perspective Supporting a Successful Making Transitions Personal Review 23 April, 2025 Teams within Applications will be working with Careers to support the successful delivery of the… Automating School Mailing Lists 17 April, 2025 A semi-automated solution to manage the mailing lists of teaching offices across the College of… Using Kinetic Solutions Kx for Accommodation Management 14 April, 2025 A new contract between the University and Kinetic Solutions to supply the Kx SaaS solution has been… We are improving the University’s Email Security 14 April, 2025 As part of the strategy to continuously improve Microsoft 365 and email security for the University… Migrating RETAIN from ColdFusion to Python 02 April, 2025 The Retain application, developed in ColdFusion, has been successfully migrated to Python to help… EMC Finalist for 2025 Scottish Event Awards 31 March, 2025 The Events Management Community has been shortlisted for the Best In-House Events Planner or Team… Using SharePoint Solutions for Research Impact 26 March, 2025 A new SharePoint Solution, integrated with Pure, has been implemented for the storing and… Successfully Upgrading Jira 19 March, 2025 Jira, the business issue tracking software, was upgraded in December, before being updated again in… Hosting Pure in the Cloud 19 March, 2025 The Pure Application has been moved from being on premise to hosted in the Cloud, introducing… 1 2 3 4 5 6 7 8 This article was published on 2024-10-08
