The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to July 2024 Disaster Recovery Test on EUCLID 10 June, 2024 Teams across Information Services plan for a successful delivery for the 2024 Disaster Recovery… Central Eventbrite Service brings fantastic opportunities for University events 06 June, 2024 New Service delivers reduced costs for event organisers and attendees alongside unified support for… Archibus to receive major upgrade 23 May, 2024 Archibus to be made simpler in new upgrade, making Estates management easier. Digital Skills Training launch first SharePoint Course 22 May, 2024 The Digital Skills and Training team are very pleased to announce that our first SharePoint… Digital Skills Training launch first SharePoint Course 22 May, 2024 The Digital Skills and Training team are very pleased to announce that our first SharePoint… Extensions and Special Circumstances Policy to Change 20 May, 2024 Changes to Exceptional Circumstances systems aim to improve overall marking and moderation… Get the best with the Wiki Upgrade 30 April, 2024 To improve security and efficiency, the Central Wiki Service is receiving a major upgrade. It just keeps getting better: EMC and EventMAP 22 April, 2024 On 16th April 2024, the Timetabling Team held a demonstration to Events Management Community… Why not get involved with the new Committee Management System? 18 April, 2024 Staff from across the University can now get involved with the new Committee Management System in a… One place for all: New central intranet for all ISG information. 11 April, 2024 A new centralised intranet to make inductions, communications, and finding information for current… 1 2 3 4 5 6 7 8 9 … This article was published on 2024-10-08
