The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to User-focused lunchtime meet-ups 09 January, 2018 Our Website and Communications team are hosting regular lunchtime sessions for staff interested in… Largest number of CMALT holders in the UK 08 January, 2018 The University of Edinburgh is proud to have the largest number of current CMALT holders of any… Inclusive Workplace Award - 'Committed to Supported Employment' 18 December, 2017 Information Services are awarded the Scottish Union of Supported Employment Inclusive Workplace… People not numbers: name-based email for students 11 December, 2017 From 14 December, all new students will use the name-based version of their email address as… How to read a novel 11 December, 2017 What makes a great novel? How is a novel woven together? How can we best appreciate works of… People not numbers: name based email for students 08 December, 2017 From 14 December, all new students will use the name based version of their email address as their… Extra study space in the central area during December 30 November, 2017 Looking for study space in the central area for revision? The Main Library will be busy but there… TLS for EdWeb Implemented 28 November, 2017 Staff from the University Website and Communications Team alongside colleagues from Applications… Lecture Recording User Community Event 13 November, 2017 The first ever UK Echo360 user community event was hosted in Edinburgh this month giving the… Power BI Gateway for CAHSS 13 November, 2017 A new project that will oversee the adoption of the centrally supported Power BI Gateway component… … 46 47 48 49 50 51 52 53 54 … This article was published on 2024-10-08
