The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Information Services Group Launches Project to Replace Visitor Registration System 18 December, 2020 The University’s Information Services Group (ISG) looks to support replacement of the Visitor… Hope Park Counselling Centre Implements New Database Management System 18 December, 2020 ISG supported the University’s Hope Park Counselling Centre with implementation of their new… Phishing Detection Tools Wins University Digital Education Hackathon 11 December, 2020 University of Edinburgh Informatics student succeeds in Edinburgh Digital Hackathon with support… Phishing Detection Tools Wins University Digital Education Hackathon 11 December, 2020 University of Edinburgh Informatics student succeeds in Edinburgh Digital Hackathon with support… Open Source Awards for ISG Webteam 07 December, 2020 Two of our colleagues from LTW have won awards from Open UK, recognising their work to promote the… Winners! Edinburgh take home THE Awards Outstanding Library Team Trophy 27 November, 2020 Our University of Edinburgh uCreate Makerspace team has won the Outstanding Library Team award at… Say Hello to Unibuddy 26 November, 2020 The University of Edinburgh recently launched Unibuddy, a platform to connect prospective students… Start Your Journey with Virtual Visit 24 November, 2020 Students can explore the University of Edinburgh campus from around the world with the recently… UniDesk Turns 10! 17 November, 2020 UniDesk recognises a decade of providing shared information technology services across Higher… Curious Edinburgh Black Lives Matter Mural Trail 27 October, 2020 In response to a recent international outpouring of support for Black Lives Matter, Scotland’s… … 24 25 26 27 28 29 30 31 32 … This article was published on 2024-10-08
