The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to eRecruitment Upgrade to V21 Completed 04 August, 2017 The recent upgrade of the eRecruitment system has been completed. Clearing 2017 Project Underway 04 August, 2017 The University will be part of UCAS clearing again this year and this project will support the… Remodelling of IS Support for Psychiatry 27 July, 2017 The first in a series of projects to improve IS delivery for Psychiatry has been completed. Applications Lunchtime Seminars – Digital Transformation 12 June, 2017 Providing an introduction to Digital Transformation and three of the five programmes currently… Worktribe Research Management upgraded to version 2.2 08 June, 2017 Major upgrade for the University's Research Management system Improved reporting for Estates Helpdesk 06 June, 2017 Improved reporting for Estates Helpdesk team & customers has been delivered A New Perspective on Security 30 May, 2017 The University’s security incident management system has recently been upgraded. Major Infrastructure projects completed 30 May, 2017 Disaster Recovery for Priority Services and Service Resilience Capability projects completed Enterprise Data Warehouse (EDW) set up project has started. 17 May, 2017 The EDW project (DTI006) has been approved as part of the Digital Transformation Initiative, and… Enterprise Data Warehouse Proof of Concept Delivered 25 April, 2017 The first project in our series to deliver an Enterprise Data Warehouse has recently been completed. … 49 50 51 52 53 54 55 56 57 … This article was published on 2024-10-08
