The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Edinburgh University Library joins the Open Access Scholarly Publishing Association 14 May, 2021 We are delighted to announce that Edinburgh University Library is now a member of the Open Access… Collections as data go live! 14 May, 2021 We are so excited to announce that the Theses Collection and the Scottish Statistical Accounts are… Research data training online 14 May, 2021 As we are still facing significant restrictions on movement and in-person events during the whole… Services at the Centre for Research Collections have resumed! 13 May, 2021 The CRC Reading Room is now open and face to face services have resumed. Our libraries are open! 13 May, 2021 Since Edinburgh moved to restriction Level 3 from Monday 26th April, all remaining University of… New Microsoft Teams Capability Launching May 2021 – Webinar and Attendee Registration 11 May, 2021 Microsoft rolls out new webinar function to the Teams application. Accessing University Estates Space Drawings Online 30 April, 2021 Digital images of University buildings, floor plans and assets remain easily accessible online. Volunteering Virtually at the Centre for Research Collections 26 April, 2021 From October to December 2020, the Conservation team hosted their first ever virtual volunteer as… uCreate Studio supports RIE surgical printing 26 April, 2021 The Neurosurgery department of the Royal Infirmary in Edinburgh is currently studying the benefits… Developing Your Data Skills Programme 21 April, 2021 Long Term Evaluation Survey Results … 20 21 22 23 24 25 26 27 28 … This article was published on 2024-10-08
