The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to ISG Interns Complete Key Internal Projects 07 September, 2021 Project management interns provided support and gudiance for the Applications Directorate ISG Interns Complete Key Internal Projects 07 September, 2021 Project management interns provided support and gudiance for the Applications Directorate Library Orientation Guides 31 August, 2021 As part of our preparation for the new academic year the Academic Support Librarian team have been… IGeLU 2021 – International User group conference 2021 - August 23rd – 26th. 31 August, 2021 We helped organise, run, moderate, talk and send attendees to the International Conference for… 2021 Services at at the Centre for Research Collections 31 August, 2021 The CRC Reading Room is now open and face to face services have resumed. Social Responsibility and Sustainability Team Joins the IRM 18 August, 2021 The SRS team joins the University's Industry Relationship Management platform to track… Social Responsibility and Sustainability Team Joins the IRM 18 August, 2021 The SRS team joins the University's Industry Relationship Management platform to track… Enhancing EventsAir Across the University 17 August, 2021 ISG progresses with proposed improvements to large-scale online events platform Enhancing EventsAir Across the University 17 August, 2021 ISG progresses with proposed improvements to large-scale online events platform Women in STEM Street Art Trail 12 August, 2021 The Women in STEM Street Art Trail was created to celebrate nine amazing women who have… … 16 17 18 19 20 21 22 23 24 … This article was published on 2024-10-08
