The Unidesk Configuration Management Database (CMDB) project is now underway. An important project which will significantly enhance the University Help Desk system UniDesk is now underway. The configuration management database (CMDB) will hold information about the components of the information systems used in an our IT services and the relationships between those components. The CMDB will provide an organised view of our system configuration data and functionality for viewing and reporting on this data from multiple perspectives e.g. all of the system components used to deliver our Student Records system.The main benefits of the CMDB for the University include:- more cost effective management of IT services- reduced downtime through more effective change management underpinned by better impact analysis- better risk management and improved security- improved compliance with technology and legislative requirements- better service for staff and students .The CMDB will underpin the Incident, Problem and Change & Release process, and will also ensure that Unidesk provides a more comprehensive Service Management solution for the University.Further information about the project can be found at:SMI003 Unidesk CMDB News listing Search Tags Publication date Date from Date to Learn Foundations wins Project Team of the Year at the Digital Technology Leaders Awards 2021 14 October, 2021 Learn Foundations has won Project Team of the Year in the prestigious Digital Technology Leaders… Ada Lovelace Day 2021 12 October, 2021 Join us on Tuesday 12th October as we celebrate Ada Lovelace Day 2021. ISG Nominated for Industry Awards 12 October, 2021 ISG is in the finals for 2 awards from Computing Magazine Digital leadership awards. The Learn… Online Learning at the University of Edinburgh - Growth and Milestones 12 October, 2021 The University is continuing to see a substantial increase in the demand for Online Learning and as… Award shortlist for online healthcare course 12 October, 2021 COVID-19 Critical Care, a free short online course delivered on the FutureLearn platform, has been… Try Library Skills for Size with Library Bitesize 07 October, 2021 We are delighted to present a programme of 15 Library Bitesize sessions, presented by Centre for… Supporting Student learning with Resource Lists 06 October, 2021 The Resource Lists service provides students with consistent access to their course readings via… Autumn Dissertation Festival 2021 06 October, 2021 We want Honours and PG students to make full use of library resources and services to write well… Successful Results Helpline for Offer Holders 13 September, 2021 ISG helped the University stand up a Results Helpline for undergraduate offer holders to ask… Successful Results Helpline for Offer Holders 13 September, 2021 ISG helped the University stand up a Results Helpline for undergraduate offer holders to ask… … 15 16 17 18 19 20 21 22 23 … This article was published on 2024-10-08
