Guidance and Support

Please visit our catalogue to see the current open digital badges on offer. 

Go to the BadgEd Catalogue 

We've noticed that occasionally a Canvas Credentials verification email might be sent to a spam folder or blocked somewhere along the email delivery chain, so please check your folder.

If you're trying to add an additional email address to your account, you can trigger a re-send of the verification email as part of the process. Click the Resend code link in the verification code pop-up window when adding an additional email address to your account.

Typically, this means that the badge was awarded to a different email address than the one your Canvas Credentials account was created with.

Contact your issuer (course instructor) to learn if your badge was awarded to a different email than expected. If this is the case, you can add the correct email to your account as a secondary email and try adding your badge again. If the issuer used an incorrect email that doesn't belong to you, you can ask them to reissue the badge to the correct email. 

First check our guidance documents for earners (downloadable at the top of this page).  Make sure you are sharing your badge in the recommended way.

If you are not actually seeing the pop-up that offers sharing options, check your browser settings. By default, some browsers block pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked 'Pop-up blocked'. You may wish to allow pop-ups from the Canvas Credentials/Badgr website. To do so, please check your browser settings.

If you have done this but still have an issue, please contact IS Helpline for support.

Essentially, you consider your badge idea using a few guiding questions and then discuss your idea with your local Digital Badges Champion.  You might also request a badge development workshop. Once the idea is fully developed, your Champion will guide you through the request process.  Your request will be looked at by the Governance team, who will give feedback and suggestion.  Once approved, you can set up and start issuing University digital badges.

Issuers page (for potential issuers)

Find the list of Champions on the Champions page

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Any University of Edinburgh staff member, school or programme can request to issue University open digital badges. 

There is no minimum number of times that we expect you to issue badges. You may create badges that are only issued to one earner, or none at all- there may be cases where you want to create a badge but you are not guaranteed if and when you will issue it, that is absolutely fine.

If you are planning on issuing badges to more than 500 earners, please contact the Service Team at opendigitalbadges@ed.ac.uk to discuss this.

If your School or department has a Learning Technologist, they might be most suitable for performing the Champion role, therefore we suggest having a conversation with them. If your School or department does not have a Learning technologist then we advise discussing internally. If you require additional support or information about badges please log a call with IS Helpline stating your School/ Department.

If you are interested in creating new badges, we recommend discussing this with the relevant authorities within your local School or Department.

Not necessarily. Within the University of Edinburgh, some departments have already been issuing digital badges for several years, which has highlighted the need for a central service. 

The Open Digital Badges service aims to:

• create consistency for all users that issue or earn badges
• co-create and share best practice amongst colleagues
• provide support
• create a badge community within the institution
• provide an opportunity for more colleagues to get involved.

Users may continue to issue badges outwith the IS supported service; however we would be keen to discuss.