Help and support for current digital badge issuers and issuer administrators Issuing badges through BadgEdOnce you have consulted your School's Champion and created a digital badge in the platform, you can issue that badge to earners.Accessing your issuer space in Canvas CredentialsYour Champion will add you to your School’s Issuer space in Canvas Credentials. You should receive an email invite to join the space. Please accept the invite and create an account. If you have not been added, please contact your Champion. Image To issue a badge that has already been createdLog into BadgEd (Canvas Credentials)Once you have logged in, you will be taken to the Dashboard page.From there, navigate to the Issuers page and click on the School you have been assigned to.Scroll down to the list of available badges and click on the badge you would like to award.You will have two options available:Award badge (for entering the data manually, best for individual earners)Bulk Award (for CSV uploads and recommended for multiple earners). Award Badge: Issuing badges manually (recommended for individual earners)Click on Award badge. Fill in the form. Please note some fields are compulsory. If the badge has an expiry date, choose the option provided or override it with your own choice. You may also award the badge without an expiry date. This will mean the earner will own the badge for an unlimited amount of time.Tick notify earner by email.Check the information for accuracy, and then click Award badge at the bottom left of the screen.You will be taken to the Awards page, where you can see all badges awarded within your School’s issuer space.Bulk Award: Issuing multiple badges at once (recommending for multiple earners)Click on Bulk award.Using the sample CSV template provided, fill out the information.Save the CSV file, ensuring it remains in CSV format, and upload the file.If any information has been added incorrectly, or if the data does not fit, you will receive an error notification and suggestions for how to fix it. The badges will not be awarded until you have corrected these errors.Once you have successfully uploaded the CSV, check the details for accuracy. Then click on Award badges. Image What happens after I issue a badge?When you have issued the badges, earners will receive an email notification.This notification will include:the name of the badgea description of the badgehow it was earnedthe name of the issuer.Their email also includes options to download the badge and create their own Canvas Credentials account to manage and share their badges. Download and view these instructions on a single page Document How to Issue Badges Guide (ppt, one page) (186.57 KB / PPTX) Managing awarded badgesYou can check digital badges that have been awarded by accessing the badge and then going to the Awards tab.You will see the earner's name, earner's email, the issue date and the expiry date (if any).Here you can also:revoke a badgeedit the awarding of a badgeprint certificates.For more information please visit Instructure's support page.Awarding badges | Instructure [external website]FAQsBelow, please find some questions frequently asked by current badge issuers and issuer administrators and the answers. Expand allCollapse all Issuing badgesHow can I request to create a new badge?Each new badge that an issuer would like to issue should go through the request process. If you are a current issuer and would like to add a badge to your offerings, consult your local Champion to begin the request process for the new badge. Who can actually issue badges from the issuer space?People assigned the roles of Owner and Staff member in the Canvas Credentials issuer space can issue badges. The Owner role is assigned only to local badge Champions.If you are interested in issuing badges yourself, please discuss this with your local Champion, who can assign you the issuer Staff member role, if appropriate. Can you tell who (individual) issued a badge?This information is not available within the platform. We therefore recommend that Champions only assign issuer Staff member roles to a limited number of colleagues.What should I do if I issued a badge to the wrong person or email address?Any mistake in the issuing of a badge can be corrected by the issuer revoking the badge.This means that the recipient (earner) you issued the badge to will no longer have access to the badge.You can revoke a badge by going to your issuer space. Locate and open the relevant badge.Navigate to the Award tab and find the earner whose badge you want to revoke. From the ellipsis (...) menu, click Revoke.Please note that earners will not be automatically notified if any of their badges are revoked. Therefore, we recommend informing them if any of their badges are revoked and if they will receive a new, correct badge instead.Can I edit the badge after it has been issued?A. Editing the original badgeYes, you can. However, we recommend you do not make major changes to the badge, as this will reflect on the badges you have already awarded.If you would like to make substantial changes to the badge, you should complete a new badge application form and submit it through your Champion to the Governance Group for review. Once it has been approved, you may go into the platform, make a copy of the original badge, and edit the copy. This might be easier than creating a new badge from scratch.B. Editing the ‘awarding’ of the badgeAfter a badge has been awarded, issuers have the ability to edit some of the information entered at the time of the award. This includes recipient name, award date, narrative and evidence.However, the email a badge has been awarded to cannot be changed after it has been awarded. (See the FAQ 'What should I do if I issued a badge to the wrong person or email address?'.)To edit the name, date, narrative or evidence on an awarded badge:From the badge award list in your issuer space, find the badge award you wish to edit.Click the ellipsis (...) for that badge award.From the drop-down menu, select Edit.What should I do if an earner reports they have not received the notification email about earning a badge?If an earner hasn't received the award email, you as the issuer should check which email the badge was awarded to.First clarify with the earner which email address they expected the digital badge to be issued to and which email addresses they have added to their Canvas Credentials account.In your issuers space, find the badge award you wish to view.Check which email the badge was awarded to.If the badge was awarded to an incorrect email, you will need to revoke the badge and reissue a correct badge. Please see the FAQ 'What should I do if I issued a badge to the wrong person or email address?' for more information.If the badge was awarded to a different email than the earner used to create their Canvas Credentials account, the earner needs to add an additional email to their account. Once they have added their secondary email, any badges awarded to that address will also appear in their backpack. You can refer them to the earner's guidance page. Roles What roles are available in the Canvas Credentials issuer space?Organisation admin (aka system admin): This role is restricted to the Service Team within Information Services only.Issuer Owner: Staff role assigned to local Badge Champions. This role can create, manage and issue badges; add staff; and assign other roles within their issuer space.Issuer Editor: This role is not in use at the moment.Issuer Staff member: Staff role, assigned to individuals who wish to be able to issue badges. They cannot create or edit badges, or add others to the issuer space. They can only issue badges that have already been created by Issuer owners.Earner (aka recipient): This is not a platform defined role. This term represents anyone who is awarded a badge, which can be UoE students and staff, as well as people external to the University.Who can assign these roles?The digital badges service team within Information Services (IS) will have Organisation admin roles. They will be able to assign new Issuer owners (Champions) to their issuer spaces. The Champions should only add a limited number of Staff Issuer member roles to those interested in issuing badges. IS will perform regular audits to ensure roles have been assigned correctly.Issuer spaces My School or department does not have an issuer space. What do I need to do?You will need to determine who your potential School or department Champion will be. A Champion may be anyone from your School or department who is willing and able to support badge issuers - a learning technologist, administrative staff, academic staff, etc.If you require additional support or information about finding a local Badge Champion or establishing an issuer space, please log a call with IS Helpline, being sure to include your School/department in the relevant information. Once a local Champion has been agreed, IS will provide on-boarding and training and set up an Issuer space for the Champion to manage.Do I need approval from my School or department for a new issuer space?If you are interested in creating a new issuer space or new badges, we recommend discussing this with the relevant authorities within your local School or department.TrainingIs there training available?There is specific training for the badge Champions, including guidance documents and an instructional video. For issuers, there is no formal training. If you have read the guidance above and still need further support, you may wish to speak to your Champion or place a call through Helpline.General Do I have to use the centralised University open digital badges platform?Not necessarily. Within the University of Edinburgh, some departments have already been issuing digital badges for several years, which has highlighted the need for a central service. Our aims are to:create consistency for all users that issue or earn badgesco-create and share best practice amongst colleaguesprovide supportcreate a badge community within the institutionprovide an opportunity for more colleagues to get involved.Users may continue to issue badges outwith the IS supported service. However, we would be keen to discuss. Expand allCollapse all Further informationIf you have any questions about this project, contact us via the IS Helpline with as much detail possible about your question:Contact IS Helpline This article was published on 2024-10-08