Support services

Support for PebblePad is available via:

Information Services Helpline (email: is.helpline@ed.ac.uk)

The Helpline is the first port of call both for existing and new users. Please contact the IS Helpline is you are experiencing any technical issues while using PebblePad or you have any queries regarding your current or potential use of Pebble+ and ATLAS (e.g. creation of workspaces, enrolment of members, management of assets and resources, etc.).

If you are a tutor and you are thinking of using PebblePad for your course or programme, please mention indicate so in your call, and if possible include the following information:

1. The course or programme that you would be interested in using PebblePad for.
2. The number of students enrolled in the programme and the expected number of assignments.
3. The type of assessment you are considering (e.g. reflective assignment, written essays, etc.).
4. A brief description of the marking workflow (e.g. whether the marking process would require double marking or any form of moderation process).
5. Estimated timeline for implementing PebblePad

Your call will be passed to the Educational Design and Engagement Team (EDE) which will help you to get started with PebblePad.