How to make a complaint about content. If you believe content on the University’s academic blogging service (blogs.ed.ac.uk) is unlawful or otherwise in breach of the Terms of Use, you should contact the University’s Information Services (IS). You can do this either through the “Report a page” form linked from the footer of the relevant blog page within the academic blogging service or by emailing IS.Helpline@ed.ac.uk and you should provide the following information: Your contact details (name, email address, username if applicable); A description of the content, and why you consider it to be unacceptable; Unless you are using the contact form on the blog (which will automatically give us this information) please include the internet location of the content in enough detail to allow the University to locate it. A statement that your complaint is accurate and in good faith. On receipt of your complaint On receipt of your complaint, the IS Service Owner or their representative will: Acknowledge receipt of the complaint by email Make an initial assessment of its validity. This may involve consultation with relevant academic staff, in the case of a student blog Temporarily remove the content that is subject to complaint, unless the complaint is deemed spurious or the content is clearly acceptable Seek to verify your identity Notify the post author of the substance of the complaint and give them an opportunity to respond If necessary, refer the complaint to the University's Legal Advisor or senior management for comment and advice The University will as far as possible try to resolve the issue quickly, amicably and to the satisfaction of all parties. The possible outcomes will be one of the following: Reinstatement of the content in full Reinstatement of the content with appropriate amendments Permanent removal of the content by the University The IS Service Owner or their representative will notify both you and the blog owner of the final outcome. Document Academic Blogging Service - take-down policy (73.77 KB / 0) This article was published on 2024-10-08
