Help and support

For Support and advice on using Questionmark Perception, please consult our SharePoint resources or contact the IS Helpline. You can also sign up to the QMP user group in Teams for peer assistance and updates on the service.

QMP Sharepoint  

All of our help and support guides are held in our SharePoint site (requires University log in)

The site contains the most up-to-date information on:

• Accessing QMP
• 'How to' Guides
• Question Types
• Analytics Report Types
• Support and Training

QMP Teams Channel

There is a QMP User Group channel in Teams. This channel can be used for peer help and discussion on techniques for using QMP. It will also be used by the QMP service team to keep users informed on any updates or new features with QMP.

Members of the University can join the team by clicking the button below:  

Questionmark Perception (QMP) User Group

Incident Reporting

To report an incident with an assessment delivered via Questionmark Perception please contact the IS Helpline.

When reporting an incident it would be helpful to send the following information:

• course name
• assessment name
• assessment date(s)
• assessment venue(s)
• the issue(s) being reported including any messages displayed by Questionmark Perception

Procedures for QMP assessments

Online Examinations: What support can you expect from Information Services

IS Helpline

First line support, including initial account creation, is offered via IS Helpline