Report inappropriate Learn or Moodle content

How to make a complaint about content 

If you believe specific content within the University’s Virtual Learning Environment service is unlawful or otherwise in breach of the Terms of Use, you should contact the University’s Information Services (IS).  You can do this by emailing IS.Helpline@ed.ac.uk and you should provide the following information: 

• Your contact details (name, email address, username if applicable); 

• A description of the content, and why you consider it to be unacceptable; 

• Please include the internet location of the content in enough detail to allow the University to locate it. 

• A statement that your complaint is accurate and in good faith. 

On receipt of your complaint 

On receipt of your complaint, the Service Operations Manager for the service will:   

• Acknowledge receipt of the complaint by email 

• Make an initial assessment of its validity.  This may involve consultation with relevant staff.  For instance, the Service Operations Manager would consult with the relevant academic member of staff in the case of student academic work 

• Temporarily remove the content that is subject to complaint, unless the complaint is deemed spurious or the content is clearly acceptable 

• Seek to verify your identity  

• Notify the content contributor of the substance of the complaint and give them an opportunity to respond 

• If necessary, refer the complaint to the Head of the School within the University that is responsible for the Course concerned, or to the University's Legal Advisor or senior management for comment and advice 

The University will as far as possible try to resolve the issue quickly, amicably and to the satisfaction of all parties.  The possible outcomes will be one of the following: 

• Reinstatement of the content in full 

• Reinstatement of the content with appropriate amendments 

• Permanent removal of the content by the University 

The IS Service Owner will notify you and also the content contributor and the relevant academic member(s) of staff of the final outcome.