Accessibility Statement for Short Courses Platform Learner Portal (Eduframe)

Website accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to: https://edinburgh.eduframe.nl/

Eduframe is a third party system run by the company Drieam and used by us at the University of Edinburgh.  It is the learner portal that allows users to see what courses they are enrolled in, or have completed. It also has a calendar to show upcoming events, and an account section where users can edit their information and preferences. We want as many people as possible to be able to use this platform. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 500% without the text spilling off the screen
  • Navigate the application using just a keyboard
  • Listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Encounter no significant time limits when operating

We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some links open new tabs or browser windows without warning.
  • Not all colour contrasts meet recommend guidelines.
  • There is some information conveyed only by colour.
  • Some mobile accessibility high contrast settings do not apply to the site
  • Mobile magnification (zoom) on iPhone is sticky and can cause difficulty to users.
  • Some assistive technology tools (JAWS and Screen Readers) do not interact with all site content as expected.

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.00am to 12.00am, 7 days a week.

Contact Scotland BSL service details.

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.2 AA success criteria:

We aim to improve our websites accessibility on a regular and continuous basis. See the section below ('What we're doing to improve accessibility') on how we are improving our site accessibility.

We are working towards solving these problems and expect significant improvements by January 2027. The site content is not fully within our control; aspects of the platform development sit with Drieam. We are working closely with Drieam to ensure accessibility improvements are made.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

At this time we believe no content is outwith the scope of the accessibility regulations.

What we’re doing to improve accessibility

We will continue to work with the supplier to address the accessibility issues highlighted and deliver a solution or suitable workaround.

We plan to have resolved the majority of accessibility issues within our control by January 2027 at the latest. For those issues outwith our control we will continue to liaise with Drieam and ask them to make improvements.

While we are in the process of resolving these accessibility issues, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 1st February 2024. It was last reviewed on 19th January 2026

The website was last tested during December 2025. The testing was carried out by the Digital Learning Applications and Media Team at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Microsoft Edge alongside Mozilla Firefox and Google Chrome.

Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using WAVE WebAIM and then manual testing that included:

  • Spell check functionality;
  • Scaling using different resolutions and reflow;
  • Options to customise the interface (magnification, font, background colour, etc);
  • Keyboard navigation and keyboard traps;
  • Data validation;
  • Warning of links opening in new tab or window;
  • Information conveyed in the colour or sound only;
  • Flashing, moving or scrolling text;
  • Operability if JavaScript is disabled;
  • Use with screen reading software (for example JAWS);
  • Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content;
  • Time limits;
  • Compatibility with mobile accessibility functionality (Android and iOS).

Change Log

  • February 2024 – all images have in the Drieam system have had alt text added or labelled as decorative

    1.1.1 Non Text Content

  • February 2024 – the issue with reflow was resolved enabling reflow up to 400% meaning as a user magnifies content they only have to scroll vertically and not horizontally as well

    1.4.10 Reflow

  • February 2024 – where a user has tabbed to by keyboard now receives clear focus

    2.4.7. Focus Visible

  • July 2024 – You can now move through the menu in the Learner portal using the tab key instead of using the arrow keys making navigation by keyboard more intuitive. Additional changes applied in December 2024 assured all content accessible using the keyboard only.

    2.1.1. Keyboard Accessible 

  • December 2024 Error identification enhancements provide clearer suggestions and handling of errors encountered on the site by embedding errors on the page and keeping them persistent pending user interaction.

    2.2.1 Timing Adjustable 

  • December 2024 Error handling changes have removed content that could not be controlled by the end user

    2.2.2 Pause- Stop-Hide 

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