Known Issues

Link to the service status page, and a list of known issues with workarounds.

To check Notebale Service Status, go to https://noteable.statuspage.io/

Here is a list of known issues for your reference. We welcome feedback so we can continue to improve the service.

Name Description Workaround Resolution Status
"Token Required" Error

This happens when some of the http requests that happen when you log in get lost or time out.
  1. If all of your students are in one room/area it could be that something in the local wifi/network is going wrong - so if they're all in a room/lecture theatre/building, that would be good to know.
  2. For Apple devices - particularly older iPads - try upgrade to the latets iOS version and update the browser version. 
  3. Also - if they get to a screen asking them to Reconnect or Shut Down, tell them to shut down the already running notebooks and start again - they won't be able to log in to the old one.
 Ongoing.
Formgrader Times out

Formgrader times out every 30 minutes during marking.

EDINA confirmed they are working on it.

 A workaround is to run a python script in the background that will print something to the screen every 15 mins.  Ongoing.
Server Error (500)

1. Some users reported the Server Error (500) error. It happens when the user used a previous Noteable connection on their browser.

2. The database has an issue that impacted Noteable connection.

For the cause 1, just delete the old cookie from the browser.

If it does not work, report to UniDesk and check for database connection.

Solved.

 
Forbidden Timeout If a container is left inactive for a long period of time (>1hour) you may find that you become stuck on a page with an error message "Forbidden Timeout". If this occurs you will not be able to launch Noteable. Re-connect from your Learn course again. User awareness.
Unable to download PDF If the file contains an embedded image you will be unable to use the Download As > PDF via LaTex. This is a known Jupyter issue - https://github.com/jupyter/nbconvert/issues/1105 Remove images from file if able to do so or use the Print function to Print as PDF. Currently listed as an issue with Jupyter, when a fix is released it will be incorporated into Noteable
Shutdown function not working via Running Tab There is an option to shutdown notebooks via the running tab, this is currently not working. Use the shutdown feature available via the File menu. This will require you to select each notebook. Currently working on a solution
Assignment Name should not contain symbols

Due to the file structure of Jupyter and nbgrader you cannot use / in assignment names. No error message will show but the assignment will not be created.

Brackets in assignment name may cause issues collecting submissions and therefore should not be used.

 Unfortunately, there is no workaround for this, you are advised to avoid using symbols in assignment names. No solution available, advised workaround only

 

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