Learner FAQs

All our courses provide learners with knowledge and insight into the subject matter. On successful completion of the course, some courses also provide certificates, digital badges or Continuing Professional Development (CPD) hours.

The course description page clearly states whether a course is delivered online, on campus (in Edinburgh) or blended. If the course is online, then there is no need to visit the University campus. 

The course description page clearly states if you need to attend classes at specific times.  

Course class times are scheduled to local Edinburgh time. Please ensure you check and convert these times to your local time zone if you are participating from outside the UK. ​​​​

If the information provided in our FAQs and course description pages do not answer your question, please get in touch via our Contact page. 

Yes, unless it is specified on the course description page, all courses are taught in English. 

To enrol on a course, use the button on the course description page (e.g. ‘Book now’). If the course offers different delivery options, such as start dates or delivery mode, you will also find this information on the course description page. 

Please get in touch with us via the Contact page. 

Yes, you can enrol on as many short courses as you wish. 

If there are funding options available, information about the application process will be stated on the course description page of your chosen course. 

Yes, providing an email address is a mandatory part of the registration process. Your email address is the unique piece of information that distinguishes your account from all others. 

Yes, you can enrol multiple learners when you book a course, but every learner must have their own individual email address as this is the unique piece of information that distinguishes your account from others and cannot be shared with other learners. You will be prompted to create the additional participants’ accounts by completing all the required account fields and providing a unique email address for each participant. This allows all learners to receive course and account information via email.  

Once you have completed your booking, you should receive a confirmation email. If you do not find it in your inbox, please check your spam folder. The email will be sent from edinburgh@eu.delivery.eduframe.nl. If you still haven't received it after checking your spam folder, get in touch via the Contact page. 

If your password meets the 8-character requirement but is not accepted, it may not be strong enough. To set a strong password, we recommend you use a combination of 3 random words, made up of a minimum 8 characters including upper case, lower case, number, letters and special characters.

Yes. If your course is taught on the Learning Platform Canvas, you can download "Canvas Student" from the App Store or Google Play. If your course is taught on Coursera or edX then learner apps are also available. The app may give a better user experience on a mobile, but it is not essential. 

Go to the Learner Portal (Eduframe), log in and select 'Courses'. If your course has already started, select the Current tab. If your course has not yet started, select the Future tab. Choose the course you wish to access and select 'Go to Course' which will open the Learning Platform (Canvas). More information: How to access the Learner Portal and Online Learning Platform.  

If your course is taught on the Learning Platform, Canvas, information about how to request alternative formats is usually stated at the bottom of the ‘Home’ page. Otherwise, contact your teacher or course team to request this. 

In most cases, you will be provided with everything you need to complete the course. If additional resources are required, this should be outlined on the course description page. 

If you wish to save and view course content offline, you can download and/or print files such as PDFs, Word documents and images from within Canvas as you progress. 

We will follow our complaints handling procedure if you contact us to say you are dissatisfied with our service. If you are dissatisfied with your course, or with the behaviour of another learner or a member of University staff, you should contact your course organiser in the first instance. If you are dissatisfied with the Short Courses Website or Learning Platform, you should get in touch with us via the Contact page. 

You can find support with using Canvas in the ‘Help’ section of the platform. If you would like further support, please speak to your course contact or get in touch with us via the Contact page.  

If you are taking a course that is delivered on Coursera, edX or FutureLearn (see course description page for details), please visit their help pages in the first instance: Coursera support (Opens external site link in a new window), FutureLearn support (Opens external site link in a new window), edX support (Opens external site link in a new window).

This error can be caused by a number of factors and is often easily fixed. Please work through these troubleshooting steps:  

• Try a different browser (we recommend Chrome, Edge or Firefox)
• Try clearing your browser cache.
• Try a different device such as a phone, tablet or other computer to see if the issue persists.  
• Try a different internet connection. If you are using Wi-Fi, try using a mobile data network.  

If the issue persists after trying these solutions, it may be due to the firewall settings of the Wi-Fi that you are using.  

If you are on a network at work, access to the site(s) may be blocked. We recommend contacting your IT service desk to check. If you are on a home network, check your firewall settings and update them to allow access to the site. 

You can view your order history and download invoices within the Learner Portal. The invoice is your receipt/proof of purchase. 

Yes, but terms and conditions apply. Read our standard terms and conditions for details. To request a refund, get in touch with us via the Contact page. 

Yes, but terms and conditions apply. Read our standard terms and conditions for details. To cancel an order, get in touch with us via the Contact page. 

If we have to cancel your course, we will try to offer an alternative. Please read the standard terms and conditions for details.