User Support regularly generates Key Performance Indicators (KPIs), service reports and survey results to track and evidence work, development and progress. Year Operational Services / User Support service reports 2017 Document Operational Services service report June 2017 - July 2017 (416.62 KB / PDF) Document Operational Services service report April 2017 - May 2017 (354.49 KB / PDF) Document Operational Services service report Feb 2017 - March 2017 (336.58 KB / PDF) Document Operational Services service report Dec 2016 - Jan 2017 (421.5 KB / PDF) 2016 Document Operational Services service report Dec 2016 - Jan 2017 (421.5 KB / PDF) Document Operational Services service report May - June 2016 (474.47 KB / PDF) Document Operational Services service report April 2016 - May 2016 (884.35 KB / PDF) ------------- Customer Satisfaction Survey Each week, IS Helpline performance feedback responses are gathered from a wide range of users and University customers and collated into sets of annual results. This survey goes to a randomly selected 10% sample of people where their queries to the Helpline and Library Helpdesks have been closed in the last week. These responses are extremely useful as they inform how we can develop and improve the quality of service we provide. IS Helpline Customer Satisfaction Survey responses This article was published on 2024-10-08
