User Support falls under the User Services and encompasses the IS Helpline first-line support team and Operational Services second and third-line background teams. What we do The remit of the User Support teams covers a wide spectrum, focusing mainly on IT and computing support, remote assistance and advice on University services. Vision, Mission & Goals A look at the User Support's vision, mission and goals in providing Service Desk support to all University users. KPIs and Reports User Support regularly generates Key Performance Indicators (KPIs), service reports and survey results to track and evidence work, development and progress. This article was published on 2024-10-08
