A look at the User Support's vision, mission and goals in providing Service Desk support to all University users. Our vision Striving for Service Desk excellence at the heart of the University of Edinburgh. Our mission To deliver IT and Library help and support to continually improve the user experience, enabling the goals of Information Services at the University of Edinburgh. Our goals To help deliver the experience staff, students and visitors want when using IS services. To help users make the best use of IS services To provide support to users when and where they need it. To deliver an excellent customer service. To deliver our services as efficiently and effectively as possible. To help IS develop and deliver the services the users need. To be thought of as the users' partner within IS. To always be improving the efficiency and quality of service. To develop staff through training, support and exposure to all aspects of IS work. To ensure the knowledge is recorded and support staff are aware how to find it. This article was published on 2024-10-08
