Surveys are carried out to gain user feedback on our range of services. The following are a list of surveys carried out to gain user feedback on our range of services. Surveys Date carried out Survey name Results summary For further information contact October 2022 October Quality Survey 2022 Helpdesks Document Help Services October Quality Survey 2022 (463.24 KB / PDF) Karen Bonthron October 2021 October Quality Survey 2021 Helpdesks Document Help Services October Quality Survey Helpdesks 2021 (459.58 KB / PDF) Karen Bonthron October 2019 October Quality Survey 2019 Document October Quality Survey 2019 (260.22 KB / PDF) Karen Bonthron October 2018 October Quality Survey 2018 Document October Quality Survey (261.86 KB / PDF) Karen Bonthron August-September 2018 Helpdesk Summer weekend service hours Barry Croucher May 2018 Seat Reservations in the Main Library Document Results Summary (175.71 KB / PDF) Alistair Mayze September 2017 Card issue event Document 2017 Card Event Results Summary (69.36 KB / PDF) Alistair Mayze March 2017 New 24/7 Main Library opening hours survey Document 24-7 Main Library Opening Hours Survey - Results Summary (185.75 KB / PDF) Susan Watson December 2016 Exam Study Spaces Survey Barry Croucher November 2016 New Lower Ground Floor Study Spaces Survey Document 2016 LGF New Study Spaces Survey Results (147.86 KB / PDF) Serena Fredrick October 2016 Customer Service Excellence Quality Survey Document Customer Service Excellence Quality Survey (230.51 KB / PDF) Karen Bonthron September 2016 Get Connected Survey Document 2016 Get Connected Survey - Results Summary (109.53 KB / PDF) IS Helpline July - September 2016 Godfrey Thomson Exhibition Document Godrey Thomson Exhibition - Results Summary (211.12 KB / PDF) Emma Smith April - May 2016 Exam Study Spaces Survey Barry Croucher January - February 2016 Plasma Screen Survey Document Plasma Screen Survey Infogram (145.35 KB / PDF) Susan Watson December 2015 Extended Holiday Opening Hours Survey Barry Croucher December 2015 Main Library Survey Barry Croucher November 2015 DiscoverEd Survey Document 2015 DiscoverEd Survey Results (139.43 KB / PDF) Angela Laurins October - November 2015 Main Library Survey Document Main Library Survey - Nov 2015 - Results Summary (171.11 KB / PDF) Barry Croucher September 2015 Get Connected Survey Document 2015 Get Connected Survey Results (154.06 KB / PDF) IS Helpline April-May 2015 Exam Study Spaces Survey Barry Croucher March-April 2015 Main Library Survey Document Main Library Survey - March-April 2015 - Results Summary (160.54 KB / PDF) Barry Croucher January 2015 HUB Survey Document 2015 HUB Survey Results (181.42 KB / PDF) Gavin Willshaw December 2014 Extended Holiday Opening Hours Survey Barry Croucher December 2014 Main Library Survey Barry Croucher November-December 2014 USD Staff Survey 2014 Private / internal only Susan Watson October-November 2014 uCreate KB Survey Document uCreate KB Survey 2014 (2.25 MB / PDF) George McDougall September 2014 Get Connected Survey Document 2014 Get Connected Survey Results (165.78 KB / PDF) IS Helpline August 2014 Main Library Exit Survey Document Main Library Survey - August 2014 - Results Summary (270.8 KB / PDF) Barry Croucher Accessibility Information Services aims to make all of our services as accessible as possible. Should you be unable to complete any of our surveys, please contact IS.Helpline@ed.ac.uk. This article was published on 2024-10-08
