Help for students

Training and advice

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Training and advice is available upon request for students needing help with assistive technology, or having trouble accessing University IT resources.

This includes, but is not restricted to:

• Learning to use the specialist software and hardware on the accessible PCs.
• Using assistive software to access central University computing resources, including MyEd, EASE, email, Library website, wikis, and eJournals.

If you are looking to request training, please:

Exam adjustments

Information Services can implement specialist IT adjustments that have been requested for disabled students’ essay-based exams by the Disability and Learning Support Service. This service is only available for centrally-bookable exams.

Once we receive an adjustments schedule from Student Administration, we:

• organise the necessary equipment
• meet with the student to test the setup
• remain on-call throughout the exams so as to quickly resolve any problems that arise

Please note that we are only responsible for the implementation of IT adjustments for exams.

Students requesting a new adjustment, or who want to change existing arrangements, should contact their Advisor at the Disability and Learning Support Service in the first instance.

Students looking to purchase assistive hardware or software for use on their own computer should contact the Disability and Learning Support Service and speak with an Advisor.

They can offer you support in obtaining Disabled Student allowance which can assist in the cost of purchasing assistive technology.

Laptop Death Certificates 

The Disability and Learning Support Service occasionally asks Information Services to produce a 'death certificate' for a student laptop.

This is done when laptops exhibit a serious hardware fault that renders them unusable outside of the warranty period, and where the cost or age of the laptop makes it unreasonable to undertake repair.

The certificate is passed to the student’s Advisor, and is normally used to support a funding application. Please contact the Disability and Learning Support Service for further information.

BSL users can contact us via Contact Scotland BSL, the on-line British Sign Language interpreting service. Find out more on the Contact Scotland BSL website.