FAQs on username, password, authentication issues and how to register for access to further services. General authentication or login issuesLogin issuesCan't log into University computers or Office 365 - Try reactivating your account first, otherwise contact the IS HelplineCan't log into eduroam wi-fiCan't log into MyEdChanging/resetting your passwordIf you have forgotten your password and need to reset it or if you remember your password and simply want to change it, please follow the instructions below:Change or reset my passwordChange or reset my memorable wordGeneral authenticationChoosing a good passwordI'm leaving the University, will I still be able to access my account?Remote connection issues to computers on campusIf your computer on campus is frozen or shut down and you can't connect into it, Information Services will unfortunately not be able to restart it remotely.In such cases, please contact your building's Facilities team to look at manually restart the machine on your behalf.Card and door access issuesI cannot get access to a specific building using my card. Why?I've forgotten my University card PIN. Where can I find it?I've lost my University card and cannot access swipe doors. What should I do?How do I report an access door that is not working?Door access help pagesCard services help pagesRegistering for access to other University servicesDo you need to register for a further particular University service? Please select from the following matrix of popular services for registration details.Alumni PortalBI Suite - Reporting & analytics toolsCommittee IntranetsEdWeb - University website CMS systemEUCLID - student life cycle management suiteJob VacanciesTurnitin - Plagiarism prevention & detection toolUnidesk - University call management systemVPN - Virtual Private NetworkWeb Room BookingWiki - The centralised University wiki serviceVisitor Registration System (VRS)Still need help? HTML My issue has been resolved HTML Contact the IS Helpline This article was published on 2024-10-08
