The University's Enquiry Management team launched in July 2020. They form an essential part of the prospective student journey, answering enquiries from prospective students and related stakeholders from the pre-application stage, up until they matriculate as students of the University. What does the Student Recruitment Enquiry Management team do? The team manage a customised CRM Enquiry Management system (Microsoft Dynamics) which is used to respond to queries from prospective students. The service also: provides enquiry triage support coordinates responses for multiple service area enquiries provides reporting ensures quality assurance manages the enquiry management system assist and train other University teams in the use of the system Who to talk to / find out more To find out more about the team, please contact Jenny Thacker (Head of Enquiry Management): jenny.thacker@ed.ac.uk Or visit the Enquiry Management webpage: https://www.ed.ac.uk/student-recruitment/about/our-teams/enquiry-management The Enquiry Management team is supported by Service Management in ISG and have a dedicated CRM Service Manager. To find out more about the service please contact Steph Hay (CRM Service Manager): stephannie.hay@ed.ac.uk This article was published on 2024-10-08
