Multi-Factor Authentication (MFA) Support Form: Staff

This form is for University staff who are having difficulty with Multi-Factor Authentication (MFA) when accessing their University services.

Before submitting, please ensure you have gone through the following pages:

Troubleshooting MFA issues and FAQs

If you still need help, let us know the information below and your query submission will be forwarded to the MFA Support team who will be in touch as soon as possible.

If you are a student, please use the Multi-Factor Authentication (MFA) Query Form for Students.

If you have a lost or broken mobile phone, please try adding a Desktop Authenticator on a computer you have access to.

Identity Verification

In order to resolve your MFA issue, we need to verify your identity. You can help us by providing the following pieces of information. This will allow us to help you more quickly.

If you do not provide this information below we will need to contact you to verify your identity before we proceed.

If we need further verification, we may need to arrange a Microsoft Teams call with you. You shouldn't need to access your own University Teams account for us to arrange this.

Full Name:

University username (UUN) - e.g. jbloggs1:

Personal email address (NOT University email):

This is also so we can contact you if you are not able to sign in to your University email.

University card number beginning with 100...(if available):

Found on the front of your University card.

Line manager's name

Job title

MFA issue

Current MFA settings

Microsoft Authenticator App

Phone (call or text)

Desktop authenticator

Please confirm which of the above MFA method(s) you have already configured.

Details on using each method can be found at MFA - Register.

If you use an alternative Authenticator app, please tell us which:

Describe in detail what issue you are having with MFA:

Please note, if possible:

the make/model of your device (e.g. laptop, phone)
whether the device is university-managed or personal
the name of the computer
how long the issue has been occurring
what steps you have tried so far
any error messages you have received

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.