Multi-Factor Authentication (MFA) Support Form: Students

This form is for Students who are having difficulty with Multi-Factor Authentication (MFA) when accessing their University services.

Before submitting, please ensure you have gone through the following pages:

Troubleshooting MFA issues and FAQs

If you still need help, let us know the information below and your query submission will be forwarded to the MFA Support team who will be in touch as soon as possible.

If you are a member of staff or Official Visitor, please use the Multi-Factor Authentication (MFA) Support Form for Staff.

Identity Verification

In order to resolve your MFA issue, we need to verify your identity. You can help us by providing the following information. This will allow us to help you more quickly.

If you do not provide this information below we will need to contact you to verify your identity before we proceed.

Please provide your name and UUN (student ID number), personal email address, and at least one other piece of information below.

UUN (Student ID):

Full Name:

(including middle names)

Personal email address (NOT University email):

This is so we can contact you if you are not able to sign in to your University email.

Date of birth:

Address

Address 2

City/Town

ZIP/Postal Code

Country

Current MFA settings

Microsoft Authenticator App

Phone (call or text)

Desktop authenticator

Please confirm which of the above MFA method(s) you have already configured.

Details on using each method can be found at MFA - Register.

If you use an alternative Authenticator app, please tell us which:

Describe your MFA issue

What issue are you having?

I need to change my phone number

I got a new phone and now the app doesn't work

The app isn't working but I didn't get a new phone

Something else

Please provide the old telephone number:

Please provide the new telephone number:

(including country code)

Describe in detail what issue you are having with MFA:

Please note, if possible:

the make/model of your device (e.g. laptop, phone)
how long the issue has been occurring
what steps you have tried so far
any error messages you have received.

*Required fields

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.